General FAQs:

How does Trousso work?

• We’re so happy you’re here! To get started, create a free account.

• The items on Trousso’s site are listed by sellers (including both individuals and boutique partners) who wish to sell their item to another bride. Upon purchase, sellers will package and mail the purchased item to you.

• Trousso serves as the trusted platform on which this transaction can take place.

Which types of items can I buy & sell on Trousso?

• Currently, we offer white, bridal outfits (outside of the wedding gown), as well as bridal accessories and footwear. (Think: engagement party / photoshoot, bridal shower, bachelorette, welcome party, rehearsal dinner, reception, afterparty, farewell brunch, honeymoon, etc.) Additionally, we offer bridesmaid gowns.

• We accept items in wearable condition (without significant damage) that have not been significantly altered. Our minimum resale price is $50.

Who pays for shipping?

• The buyer pays for shipping at the rate set on an item’s listing by the seller.

Can I buy and/or sell if I’m outside the US?

• At this time Trousso is available for buyers and sellers within the continental US.

Have another question?

• Please send us a note hello@trousso.co - we’d love to hear from you!

Buyer FAQs:

Who are the sellers on Trousso?

• Sellers are typically brides who are selling their outfits. We also partner with bridal shops to help them sell their excess inventory and/or sample items.

What if I’m looking for a specific item that’s not yet on Trousso?

• Please fill out a “Looking for an item” listing. This allows sellers to reach out if they are selling an item you’re looking for!

• We’d also encourage you to check back; new items are added daily!

How will I know if something will fit?

• Whenever possible, we encourage sellers to include the designer’s sizing information so that you can measure yourself accordingly. You may also comment on the listing to ask the seller about any fit information.

How do I purchase an item?

• To purchase an item, click “Buy” and enter your credit card information. Payments are powered by Stripe, the world's leading payment processing system.

• The seller then needs to approve or decline your transaction request. Our sellers will respond within 3 days, and you will be notified either way.

• Once a transaction is approved:

  • If the sale goes through, you will receive a confirmation email.

  • If the seller is SHIPPING the item, the seller will ship the item and share the tracking number on Trousso.

  • If the buyer is PICKING UP the item, please agree on a date and safe location for the exchange.

• After you receive your item, please mark the order as completed. After 3 days, the order will be automatically marked as completed.

When will I receive my order?

• Sellers have 3 days to accept the transaction. Once accepted, sellers have 5 days to ship the item.

What is your return policy?

• Please note that all sales on Trousso are final.

What happens if there is an issue with my order?

• To report a problem with your order, log into Trousso and dispute the order within 3 calendar days of order delivery.

• To avoid any problems, we encourage buyers to thoroughly review the listing photos, description, item condition, and measurements prior to purchase. We encourage buyers to comment on listings if you have additional questions.

Seller FAQs:

How should I price my items?

• We generally find that the higher the resale discount from retail, the more quickly an item will sell. To give your item the best chance of selling, we recommend pricing the item with 30+% off – see below for our pricing recommendations based on item condition.

  • New with tags → minimum 25% discount

  • New without tags → minimum 30% discount

  • Worn once & dry-cleaned → minimum 30% discount

  • Worn once & not dry-cleaned → minimum 35% discount

  • Worn more than once → minimum 40% discount

  • Altered? → add 10% discount

What happens when my item sells?

• You will receive an email from Trousso with a link to accept or decline the offer, as well as access to a messaging system, where you can communicate with the buyer.

• In order for the transaction to proceed, you must accept the request. We ask our sellers to please accept or decline within 3 days, so we can be respectful of our buyers’ time!

• If the transaction is not accepted within 3 days or before the end date (whichever comes first), the transaction is canceled, and no money is transferred.

• Once you accept a transaction:

  • If you are SHIPPING the item, please mail out the item, and then message your buyer on Trousso with the shipping tracking number.

  • If you are PICKING UP the item, please agree on a date and safe location for the exchange.

• Items must be shipped within 5 calendar days of accepting the transaction. Otherwise, the order can be canceled.

When do I receive payment for my item that sold?

• Sellers will be paid once the item has been delivered to and accepted by the buyer (maximum 3 days post-delivery).

• If an item is not as described within the listing or is sent the wrong item, the buyer can report these issues with the order within 3 days of order delivery. In these cases, sellers will not be paid out and will have items returned to them.

How do I get paid?

• Payments are powered by Stripe, the world's leading payment processing system. Upon account creation, you will be prompted to share your payment information with Stripe.

• Once you accept a transaction, the money is captured from the buyer's card, and funds are put on hold. Once the buyer receives the item, the buyers mark the order complete. Money is then moved into the seller’s bank account, and it usually takes about 7 days for the funds to post. Both parties get a receipt of the transaction via email.

What is Trousso’s commission?

• Our fees are very straightforward. It is free to list an item on our site. If an item is purchased, the seller keeps 80% of any sale and Trousso’s commission is 20% (which covers credit card processing fees & allows for an ad-free marketplace).