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Frequently Asked Questions

General FAQs:

How does Trousso work?

  • We’re so happy you’re here! Trousso is building the largest marketplace for upscale wedding fashion.

  • The items on Trousso’s site are listed by sellers (including both individuals and boutique partners) who wish to sell their item to another bride. Upon purchase, sellers will package and mail the purchased item to you.

  • Trousso serves as the trusted platform on which this transaction can take place.

Which types of items can I buy & sell on Trousso?

  • We offer head-to-toe bridal fashion for every wedding celebration. (Think: engagement party / photoshoot, bridal shower, bachelorette, welcome party, rehearsal dinner, ceremony, reception, afterparty, farewell brunch, honeymoon, etc.) Additionally, we offer bridesmaid gowns.

  • We accept items in wearable condition (without significant damage) that have not been significantly altered. Our minimum resale price is $50.

Who pays for shipping?

  • The buyer pays for shipping at the rate set on an item’s listing by the seller.

Can I buy and/or sell if I’m outside the US?

  • At this time Trousso is available for buyers and sellers within the continental US.

Have another question?

  • Please send us a note hello@trousso.co - we’d love to hear from you!

Buyer FAQs:

Who are the sellers on Trousso?

  • Sellers are typically brides and bridesmaids who are selling their outfits. We also partner with bridal shops to help them sell their excess inventory and/or sample items.

What if I’m looking for a specific item that’s not yet on Trousso?

  • Please fill out a “Looking for an item” listing. This allows sellers to reach out if they are selling an item you’re looking for!

  • We’d also encourage you to check back; new items are added daily!

How will I know if something will fit?

  • Whenever possible, we encourage sellers to include the designer’s sizing information so that you can measure yourself accordingly. You may also comment on the listing to ask the seller about any fit information.

How do I purchase an item?

  • To purchase an item, click “Buy” and enter your credit card information. Payments are powered by Stripe, the world's leading payment processing system.

  • Once successfully processed, you will receive a confirmation email. The seller will ship the item and share the tracking number on Trousso.

  • After you receive your item, please mark the order as completed. 10 days after being marked Shipped, the order will be automatically marked as completed.

When will I receive my order?

  • We ask sellers to ship items within 5 calendar days and to provide the shipping tracking number in the messaging system.

What is your return policy?

  • Please note that all sales on Trousso are final.

What happens if there is an issue with my order?

  • You can communicate directly with the seller of your order in the Trousso’s messaging system. If you need to dispute the order, click “Dispute” in the Trousso inbox, and you will be contacted directly by the Trousso team.

  • To avoid any problems, we encourage buyers to thoroughly review the listing photos, description, item condition, and measurements prior to purchase. Buyers can also comment on listings if you have additional questions.

Can I relist an item on Trousso?

  • Absolutely! Reselling your item on Trousso is a great way to earn back money and clear out closet space while helping another woman enjoy your fashion. Listing items for sale on Trousso is quick & easy, too.

Seller FAQs:

How should I price my items?

  • We generally find that the higher the resale discount from retail, the more quickly an item will sell. To give your item the best chance of selling, we recommend pricing the item with 30+% off – see below for our pricing recommendations based on item condition.

    • New with tags → minimum 25% discount

    • New without tags → minimum 30% discount

    • Worn once & dry-cleaned → minimum 30% discount

    • Worn once & not dry-cleaned → minimum 35% discount

    • Worn more than once → minimum 40% discount

    • Altered? → add 10% discount

    • Worn and not dry-cleaned? → add 5% discount

What happens when my item sells?

  • You will receive an email from Trousso notifying you that your item sold, as well as access to a messaging system where you can communicate with the buyer.

  • Once the item is shipped, please mark the item “Shipped” in your Trousso inbox and message your buyer the shipping tracking number.

  • Items must be shipped within 5 calendar days of accepting the transaction. Otherwise, the order can be canceled.

How and when do I receive payment for my item that sold?

  • All payments on Trousso are powered by Stripe, the world's leading payment processing system.

  • Once a transaction is initiated by the buyer, the money is captured from the buyer's card, and funds are put on hold. Once the buyer receives the item, the buyers mark the order complete. Money is then moved into the seller’s bank account, and it usually takes about 7-10 days for the funds to post. Both parties get a receipt of the transaction via email.

  • If an item is not as described within the listing or is sent the wrong item, the buyer can report these issues with the order within 3 days of order delivery. In these cases, sellers will not be paid out and will have items returned to them.

How do I close a listing?

  • Ensure you are logged into your Trousso account. Then, navigate to the “Your items” section of your profile. From this view, click or tap on the three dots in the upper right corner of the listing you’d like to close and select “Close listing”.

  • You can always re-open a closed listing by navigating to the “Your items” section of your profile, and clicking or tapping on the “Open listing” button on the previously-closed listing you’d like to open.

What is Trousso’s commission?

  • Our fees are very straightforward. It is free to list an item on our site. If an item is purchased, the seller keeps 80% of any sale and Trousso’s commission is 20% (which covers credit card processing fees & allows for an ad-free marketplace).